A Scalable Intelligent Framework for Real-Time Agent Assistance in Contact Centers Using Large Language Models to Optimize Service Efficiency and Customer Experience. Eur. J. Emerg. Comput. Vis. Nat. Lang. Process. 2026;3(03):1-4. Accessed October 25, 2026. https://parthenonfrontiers.com/index.php/ejecvnlp/article/view/724