A Scalable Intelligent Framework for Real-Time Agent Assistance in Contact Centers Using Large Language Models to Optimize Service Efficiency and Customer Experience. European Journals of Emerging Computer Vision and Natural Language Processing, [S. l.], v. 3, n. 03, p. 1–4, 2026. Disponível em: https://parthenonfrontiers.com/index.php/ejecvnlp/article/view/724. Acesso em: 25 oct. 2026.